Refund Policy

If you contact us before research or report preparation has begun, we can usually cancel the order and issue a full refund.

If you ordered the wrong city or entered the wrong email address, email [email protected] as soon as possible. If preparation has not begun, we can usually correct the order before delivery.

Because each report is a custom digital product, in-progress and completed orders are generally final once preparation has started.

We do not issue refunds for change of mind, moving plans that change after purchase, disagreement with a city outcome, or dissatisfaction with report content when the purchased report was delivered as described.

If there is a duplicate charge, delivery problem, file-access problem, wrong-city delivery caused by our system, or clear production error, we will first try to correct the issue, re-send the report, restore access, or prepare a replacement.

If a technical or production problem prevents delivery of the purchased report and we cannot reasonably fix it within 5 business days, we will issue a full refund.

If we confirm a material production error after delivery and cannot reasonably correct or replace the report, we may issue a partial or full refund depending on the issue.

Some cities have thinner public data than others, and some facts require address-level, district, county, regional, or professional follow-up. Those limitations are not defects when they are disclosed honestly in the report.

Reports should not invent detail to hide a data limitation. If you believe a report used the wrong city, wrong scope, or materially incorrect data, contact us and we will review it.

Email [email protected] with the order email, destination city, and a short description of the issue.

Refund decisions are handled case by case under this policy. We try to be fair, practical, and fast, especially when the issue is caused by a payment, delivery, or report-production problem.